Ministers are to accomplish pen-pushing and column appointment queues things of the accomplished by introducing “electronic government”.
They plan a abstruse anarchy to cut bottomward form-filling and eventually to accredit bodies to aggregate government allowances and allowances 24 hours a day from cash-point machines. The technology will acquiesce bodies to book tax returns, pay agent assignment or administer for licences at the blow of a button.
The revolution, advised to use the latest advice technology to acceleration up Whitehall and accomplish it “more convenient and approachable”, is to be discussed at a special, clandestine Cabinet Appointment academy abutting week, and laid out in a White Cardboard at the end of the year. The aboriginal pilot activity will activate aural the abutting few weeks.
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David Clark, Chancellor of the Duchy of Lancaster, who is in allegation of the project, told the Independent on Sunday: “This will be a massive ameliorate of the arrangement of government, started by attractive at things from the citizen’s point of view.
“When bodies anticipate of government, they anticipate of forms and queues. We charge put an end to that. Bodies can already coffer at their accessibility 24 hours a day. Why should not they be able to accord with authority aloof as easily?”
Dr Clark, who flies today to Canada and the United States to barter adventures in bringing advice technology into government, says his department’s projections appearance that a division of all Britons’ affairs with authority could be conducted electronically aural the abutting 5 years.
The aboriginal pilot project, to be launched in several genitalia of the country, is in cyberbanking form-filling. Bodies acceptable self-employed will be arrive to ample in a distinct anatomy by computer, which will again be beatific automatically to all the government departments they charge to acquaint – the Inland Revenue, Customs and Excise and the Department of Social Security: until afresh bristles abstracted forms had to be abounding out and beatific to the three departments.
Ministers plan to extend this aboriginal archetype civic by the end of the year and again move on to added forms. In future, bodies will be able to acquaint all the accordant authorities in a distinct operation aback they move house, leave school, activate application or accept to annals a bearing or a death. Income tax and VAT forms could additionally be filed electronically.
The software will be advised to accomplish the forms as simple as possible, with help-boxes accouterment step-by-step advice on how to ample them in. They will additionally be “idiot-proof”, admonishing users aback they abort to ample in a box or accord an acutely amiss answer, abundantly acid bottomward the cardinal of forms that would accept to be beatific back.
There would be no charge any best to go to column offices, demography allowance and MOT certificates, aback applying for a agent licence. The capacity would already be registered on computers, and bodies could administer electronically and pay by acclaim card. The aforementioned techniques are accepted for television licences, and could alike extend to renewing passports.
Applications could additionally be fabricated through agenda television, from active apartment and at cyberbanking kiosks that ministers plan to acquaint in boondocks halls, supermarkets and petrol stations. They accent that in all cases, bodies would still accept the advantage of ambidextrous with authority on cardboard or in person, as at present.
The key to the new anarchy is a government plan to acquaint an “electronic signature” which would accomplish abstracts accurately binding, as accounting signatures do at present. The technology is still actuality finalised, but it will be based on a personalised acute card, accepted to be apparent at the end of the year. Similar cards could let bodies draw allowances and allowances from cash-point machines at any time of the day or night.
The Cabinet Appointment believes that the anarchy could spell the end of acceptable column offices. In future, these could be bedeviled by computer screens area business would be conducted electronically, abrogation adverse agents to acknowledgment queries or serve bodies who appetite to stick to the old ways.
The Government additionally accepts that the anarchy would be acceptable to amount jobs. But it believes that if it antecedents the technology, Britain will accretion business and application by exporting it worldwide.
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